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For information regarding Economic Impact Payments, please visit IRS.gov to check your payment status and for frequently asked questions.

CORONAVIRUS (COVID-19) Updates

For information regarding Economic Impact Payments, please visit IRS.gov to check your payment status and for frequently asked questions. 

Please check back here often for updates regarding what UNIFY is doing to help protect and serve our members. You can also refer to our branch/ATM locator for updates regarding temporary branch hours and closures.

  • Message to Members – May 13, 2020
  • eAlerts for Economic Impact Payments

    Get notified once your Economic Impact Payment check is deposited into your account with eAlerts.

    How to create an eAlert for your stimulus check:

  • Accessing Branches
    • Helping Protect our Members and Team Members

    MANAGED ACCESS
    The safety and well-being for our members and our UNIFY team is top priority during the continuing development of the coronavirus situation.

    As a precautionary measure, we are managing the number of members entering the branch at one time. We are taking this step based on current best practice recommendations from the Centers for Disease Control (CDC) and local health authorities. Our intent is to make you feel as comfortable as possible while you do your transactions.

    A team member will be at the branch with you to guide you. We appreciate your consideration and understanding.

    FACE PROTECTION REQUIREMENTS
    As a precautionary measure, and in accordance with the CDC’s recommendation, along with recent regulations in various communities for the public to wear masks while in public areas, UNIFY is enacting mask requirements at our branches.

    • Effective immediately, all team members are required to wear a mask or face covering while in the branch.
    • In communities with regulations requiring the use of masks in public areas, all members, visitors and vendors will be required to wear a mask or face covering to enter the branch.
    • Members, visitors and vendors, in communities without mask regulations, are encouraged to wear a mask or face covering to enter the branch.
    • Everyone is expected to practice social distancing (6 feet or more from others) wherever possible.
    • Selective and Temporary Branch Closures

    While all other branch locations remain open for business, as of Friday, July 10, the following branches/ATMs are temporarily closed.

    Please refer to our branch/ATM locator for alternative locations and updates regarding temporary branch hours. You can also connect with us anytime, 24/7, through our digital channels.

    ARIZONA
    Tempe - ADP
    111 West Rio Salado Parkway
    Tempe, AZ 85281
    MICHIGAN
    Ann Arbor - 
    Toyota Technical Center
    1555 Woodridge
    Ann Arbor, MI 48105

    York Township - Toyota Technical Center
    8777 Platt Road
    Saline, MI 48176
    CALIFORNIA (NORTHERN)
    Oakland - Civic Center
    140 Frank H. Ogawa Plaza
    Oakland, CA 94612
    NEW JERSEY
    Roseland - 
    ADP
    1 ADP Boulevard
    Roseland, NJ 07068
    CALIFORNIA (SOUTHERN)
    Huntington Beach - Bella Terra
    7801 Edinger Avenue
    Huntington Beach, CA 92647
    Scheduled to reopen Monday, July 13

    Lakewood
    4637 Candlewood Street
    Lakewood, CA 90712
    Scheduled to reopen Monday, July 13

    Oxnard - St. John’s Regional Medical Center
    1600 North Rose Avenue
    Oxnard, CA 93030

    Rancho Carmel - Northrop Grumman
    15180 Innovation Drive, Building RC2
    San Diego, CA 92128

    Torrance
    1899 Western Way
    Torrance, CA 90501
    Scheduled to reopen Monday, July 13
    PENNSYLVANIA
    Allentown - ADP
    740 Hamilton Street
    Allentown, PA 18101
    FLORIDA
    Maitland - ADP
    2405 Lucien Way
    Maitland, FL 32751
    TEXAS
    El Paso - ADP
    1851 North Resler Drive
    El Paso, TX 79912

    Plano - Toyota Motor North America
    6565 Headquarters Drive
    Plano, TX 75024
    GEORGIA
    Alpharetta - ADP
    5800 Windward Parkway
    Alpharetta, GA 30005

    Augusta - ADP
    1 ADP Drive
    Augusta, GA 30909

    VIRGINIA
    Fairfax - Northrop Grumman
    TEMPORARY BRANCH HOURS: 
    Friday
    7:30 AM – 3:30 PM
    12900 Federal Systems Park Drive, Building FP/1
    Fairfax, VA 22033

    Norfolk - ADP
    2 Commercial Place
    Norfolk, VA 23510

  • Hardship Assistance

    For members who may be experiencing financial hardships, we have made temporary updates to several of our existing products for current UNIFY loans and share certificates.

    • Skip-a-Pay: The $25 fee will be waived, per loan payment skipped, and other considerations have been made to help with eligibility (use eBanking for quickest, self-service option). Learn More.
    • Loan Deferments: Options for existing vehicle, personal, debt consolidation, credit cards, lines of credit, and real estate loans.
      Given high call volumes, the quickest way to get loan deferment help is to log into eBanking, complete our brief contact form and we’ll connect with you. NOTE: Please be aware, you can choose to use Skip-a-Pay and may also be able to take advantage of our other deferment assistance options.
    • Loan Payments By Phone: The $10 fee will be waived per loan payment.
    • Share Certificate Withdrawals: Early withdrawals can be made penalty free.
    • Relief Assistance Loan: To assist members who may be experiencing financial hardship due to the current situation, you may be eligible for 0% APR and no income qualifying loan.

    Please contact us for more information about these assistance options. When inquiring about hardship assistance, our team will do their best to offer any additional guidance and will work as quickly as possible to act on requests. We ask for your patience in advance, given the current situation.

  • Fraud Protection Awareness

    As the coronavirus (COVID-19) situation continues to develop, threats of fraud attempts, related to the virus, are increasing. Please read below for current examples fraudsters are using and actions you can take to help protect your personal data.

    FRAUD ATTEMPT EXAMPLES:

    • Government Stimulus Package
      Fraudsters make contact, claim they are with the government, and you are eligible from $1000 to $14,000 in grant funds. You are asked to provide your debit/credit card information to receive the money.
             - This is not true; government grants are not part of the recent Stimulus Package related to coronavirus.

      Fraudsters make contact, claim they are with the government, and if you provide account information your stimulus payment can be expedited.
             - This is not true; the government is not expediting these payments to any individual and you should not be contacted prior to receiving this payment.
    • Phishing Scams
      Fraudsters make contact through email, claiming to be the World Health Organization with an attachment allegedly containing important information about the coronavirus. This attachment contains malware, which can compromise your computer data.
             - Avoid opening attachments and clicking on links within emails from senders you are not familiar with or do not recognize.
    • Social Engineering Scams
      Fraudsters advertise for in-demand medical supplies to be used for the prevention/protection against the coronavirus, such as; medical masks, gloves, and disinfectant. The attempted scam requests upfront payments or initial deposits.
             - Be sure to take extra precaution with any medical-related supplies you order, and only do so from reputable sites/providers.

      Fraudsters are using legitimate social media websites to request charitable donations to help support efforts against the coronavirus.
             - Do not open attachments or click on links from your email unless you are sure of the source.
             - Legitimate donation sources in response to coronavirus can be found at cdc.gov.
             - Any online purchase you make should be through reputable and known retailers.

    Tips to Help Protect Yourself
    Reminder: UNIFY representatives will never contact you directly (by phone, email, or text) and ask for specific personal information including:

    • Your full Social Security number
    • Your full debit or credit card number
    • Your card personal identification number (PIN)
    • Your security (CVV) code on the back of your card
    • Your eBanking username/security access code (sent to reset passwords)

    ASK US: If you are contacted by a questionable source, notice information that does not seem correct on your accounts, or anything out of the ordinary, let us know immediately. Also, if you have not recently updated your contact information with us please do—this helps ensure the protection of your accounts as well.

    Questions or need more information? We are here 24/7, at 877.254.9328, and happy to help.

  • Your Funds Are Safe At UNIFY

    Your Credit Union is financially well-positioned, and has prepared to handle challenging times as this for our members. And, your deposits are insured to at least $250,000 by the NCUA. 

  • Connect With Us Anytime - 24/7
    • eBanking/eMobile: If you are not already registered, learn more here.
    • 24/7 Contact Center: Call and speak to our team anytime at 877.254.9328.
    • 24/7 Live Chat/Secure Message: Connect with us from eBanking.
    • Automated Telephone Banking: Another 24/7 option to access your accounts; call 800.347.2837
    • ATM Locator: More than 100,000 surcharge-free network ATMs are available; learn more here.
  • Message to Members – March 13, 2020

    Valued Member,

    Part of our commitment to providing you superior service is doing our best to protect the well-being of all members when interacting with us. Based on the growing escalation about coronavirus (COVID-19), I want to provide an update about what UNIFY is doing to help protect and serve you through this rapidly developing situation.

    To start, we have formed a dedicated Senior Management Response Team that is meeting daily to evaluate and review the progress of the virus information regarding potential impacts to our daily operations. All of our contact channels remain available, and we are taking extra precautions to provide safe business and work environments for our members and team members. This includes monitoring information from the Centers for Disease Control/Prevention (CDC) and other health authorities, to stay up to date on recommended protocols regarding the prevention and spread of the virus. Additionally, enhanced cleaning services are being implemented at our branch and operation center locations.

    While our branches remain open for business, we also offer a variety of digital channels you can use to do most of your transactions:

    • eBanking/eMobile: If you are not already registered, access the login here.
    • 24/7 Contact Center: Call and speak to our team anytime at 877.254.9328.
    • 24/7 Live Chat/Secure Message: Connect with us from eBanking.
    • Automated Telephone Banking: Another 24/7 option to access your accounts; call 800.347.2837.
    • ATM Locator: More than 100,000 surcharge-free network ATMs are available; learn more here.

    As an additional precaution, we also encourage you to stay alert for suspicious email/text messages, phone calls, and fraudulent donation sites that may impersonate such organizations as a medical supply company, charity, or government agency claiming to be supporting efforts against the virus. As a reminder, a UNIFY team representative will never contact you, without prompting, and ask you to verify your member number, full Social Security number, ATM, Debit/Credit Card number, or any other personal financial information.

    To learn more and follow the latest information we are also tracking about the virus, visit the CDC's resource center. We will keep you informed with any significant updates as they become available.

    Our hearts and well wishes go out to anyone you may know who has been impacted so far. Thank you for being a member.

    Kind Regards,

    Gordon Howe
    President & CEO

  • Message to Members – March 20, 2020

    Valued Member,

    As the coronavirus (COVID-19) situation continues to develop, I want to reiterate that the well-being of our members and UNIFY team remains top priority. Our Senior Management Response Team continues to meet daily, closely monitoring updates from the Centers for Disease Control (CDC) and local health authorities to help ensure we are integrating applicable best practice recommendations into our daily operations.

    Below are steps we are taking aimed to support and keep you informed:

    Hardship Assistance
    For members who may be experiencing financial hardships, we have made temporary updates to several of our existing products for current UNIFY loans and share certificates.

    • Skip-a-Pay: The $25 fee will be waived, per loan payment skipped, and other considerations have been made to help with eligibility (use eBanking for quickest, self-service option).
    • Loan Deferments: Options for existing vehicle, personal, debt consolidation, credit cards, lines of credit, and real estate loans.
    • Loan Payments By Phone: The $10 fee will be waived per loan payment.
    • Share Certificate Withdrawals: Early withdrawals can be made penalty free.
    • Relief Assistance Loan: To assist members who may be experiencing financial hardship due to the current situation, you may be eligible for 0% APR and no income qualifying loan.

    Please contact us for more information about these assistance options. When inquiring about hardship assistance, our team will do their best to offer any additional guidance and will work as quickly as possible to act on requests. We ask for your patience in advance, given the current situation.

    Branch Access

    All of our retail branch locations remain open, under their regular hours, ready to serve members. At the request of some of our employer partners, and in consideration of their business operations, several on-site branches at restricted locations have been temporarily closed. You can view the current list here (under Accessing Branches).

    As an additional precautionary measure, and to help protect the well-being of our team and members, we have begun actively managing the number of members coming into the branches at a given time. We have taken this step based on current best practice recommendations from the CDC and their guidance about “social distancing.” Also, enhanced disinfecting and cleaning is being done at all locations. We want you to feel as comfortable as possible when visiting us.

    Alternative Service Options
    Reminder, if you prefer to connect with us remotely, we have a variety of 24/7 channels for access to your accounts and making transactions.

    • eBanking/eMobile: If you are not already registered, access the login here.
    • 24/7 Live Chat/Secure Message: Connect with us from eBanking.
    • Automated Telephone Banking: Another 24/7 option to access your accounts; call 800.347.2837.
    • ATM Locator: More than 100,000 surcharge-free network ATMs are available; get information here.
    • 24/7 Contact Center: Call and speak to our team, 24/7, at 877.254.9328.

    NOTE: Given the current situation, we are postponing our Annual Meeting that was scheduled for next Monday, March 23, at our Western Way offices in California. We will announce a rescheduled date when determined. For your reference, the 2019 Annual Report is now available on our website.

    Please remember, your Credit Union is financially strong and fully prepared to withstand challenging times as this. And, your account is insured up to $250,000 by the NCUA.

    Thank you for being a member.

    Kind Regards,

    Gordon Howe
    President & CEO

Can’t remember your Username?

No problem. Just phone our Contact Center at 877.254.9328, available 24/7, and a UNIFY Representative will assist you.