How UNIFY Protects You
We’re on it! UNIFY employs the highest levels of security available to ensure the safety of your funds and account information. It’s an ongoing commitment we take seriously.
- Debit and Credit Card Protection
UNIFY Visa® Credit Cards have a zero-liability policy, so you will not have to pay for unauthorized use. In addition, Visa's fraud-screening solutions scan for unusual activity and will alert you if necessary. Use eBanking to report a lost or stolen credit card, or call one of the numbers below.
Within the United States:
Lost or stolen ATM, Credit and Debit Card; phone: 877-254-9328 and 888-297-0223.
Outside the United States:
Lost or stolen ATM, Credit and Debit Card; phone: 303-967-1096.
- Email Security
UNIFY offers eBanking secure email, live chat and phone access through the Contact Center to reach us safely when you have questions about accounts and transactions. It’s not safe to send confidential information such as your Social Security or account numbers using regular email. UNIFY may contact you by email from time to time; however, we will never ask you to update or provide personal information via email.
Watch for the “ask about” and “inquire” links when you are logged in to eBanking. Select them to get a fast, safe and secure message to us. Or, choose Messages from the Navigation menu.
Look for the Chat Now icon to appear when a UNIFY team member is available to talk during business hours.
Monday – Friday, 5:00 am – 6:00 pm Pacific Time.
- Identity Verification
We take necessary precautions to prevent unauthorized use of your accounts. Under the USA Patriot Act, we are required to verify a member's identity by obtaining the member's name, mailing and residence addresses, tax identification number, date of birth and a copy of a government issued photo ID in order to open new accounts or services. To conduct account transactions, whether in person or over the phone, we will ask for a valid form of identification and/or one or more security questions to which the answers have already been provided before you can proceed. We understand this may be an inconvenience, but these precautions protect your accounts.
- Online Security
UNIFY eBanking permits safe and secure online account access. eBanking is quick and easy to use. Any member can join. You’ll need a Username, Password and “cookie”-verified browser to access each eBanking session. We use Secure Socket Layer (SSL) technology to encrypt your personal information. You know you are on a secure page when you see "https://" in the URL on your web browser. In addition, a small lock icon in your web browser denotes a secure online session.
- Social Security Number Policy